A. GENERAL
1. For purposes of this document “THE COMPANY” will mean CFAO Mobility Zambia Limited.
2. All goods must be checked and verified at the time of delivery/collection.
3. All advance payments will be treated as deposits and not recognized as final sales settlements. These deposits will not attract interest.

B. QUOTATIONS:
4. Unless specifically stated on the quotation, validity on all prices quoted shall be 7 days from the date of the quotation.
5. Only original printed quotations on official COMPANY documentation shall be binding.
(i) VEHICLE SALES
6. Please note that these prices are subject to change without prior notice.
7. THE COMPANY and the Original Equipment Manufacturer reserve the right to change vehicle specifications without prior notice.
8. Only when Order Confirmation Form has been signed by THE COMPANY and the customer, or the customer has issued an LPO and delivered it to THE COMPANY within the quotation’s validity period, will there be a binding sales agreement. That is accepting the quotation.
(ii) SERVICE
9. Estimates are based on the ruling costs to THE COMPANY labour, materials, and spare parts as at the time of estimate. In an event of any increase in such costs at the time of actual repairs, THE COMPANY shall charge such increase to the customer and inform the customer(s) of such accordingly.
10. Inspection fees shall be waived if the customer authorizes the repair to be carried out by THE COMPANY.
(iii) PARTS
11. Returned parts previously supplied correctly from stock will incur 10% handling charge and may only be accepted within 3 days from date of original invoice and together with the original invoice and in original packaging.
12. Quotation issue for non-Ex-stock items are estimates only.
13. THE COMPANY reserves the right not to accept any returns. The following shall not be returnable; Electrical Parts, Used Parts, Damaged Parts, Incomplete Parts and Parts in damaged packaging.
(iv) WORK
14. Only the work described overleaf and any work reasonably incidental thereto will be completed. Any other defects that are discovered in the course of the specific work, will only be carried out on the express instruction of the customer and will be charged in addition to any estimate given and on terms and conditions herein set out.
15. If THE COMPANY decides it is impractical to carry out any of the work, it is entitled to refrain from carrying out or completing the same and THE COMPANY’s decisions in this respect shall be final and binding on the Customer. In such event the Customer shall pay for such work as has been completed by THE COMPANY.
16. THE COMPANY reserves the right to charge storage fees of K50 per day from 5 days after completion of repairs or authority requested, provided the customer has been informed of such completion or date of the estimate where authority to repair has not been given.

C. PAYMENT
17. All transactions are strictly cash, EFT or Cheque at time of collection or delivery, unless specifically agreed otherwise.
18. THE COMPANY reserves the right to withhold delivery or collection of goods & services until the cheque/payment have been credited into THE COMPANY’s Bank Accounts.
19. All cheques are payable to THE COMPANY.
20. A 100% deposit will be required for ordering parts that are currently not in stock.
21. THE COMPANY reserves the right to demand a deposit before commencing or continuing any work.
22. Citi Bank Rate Plus 2% interest per month will be levied on overdue accounts.
23. THE COMPANY shall have a general as well as a particular lien on all goods for unpaid accounts.

D. REFUNDS
24. All customer refunds will only be made through cheque or Electronic Fund Transfer payment methods.

E. WARRANTY
25. THE COMPANY assigns to the Customer rights in any warranty given by the manufacturer of spare parts used and THE COMPANY is under no further obligation to the customer except as set out in these terms and conditions.
26. All New Vehicles supplied through THE COMPANY come with warranty as specified by the manufacturer in the warranty conditions.
27. All Pre-owned Vehicles supplied through THE COMPANY come with warranty as specified by THE COMPANY in the terms & conditions for Pre-owned Vehicles.

F. WORKSHOP CLAIMS
28. THE COMPANY accepts no liability for claims (which must be in writing) made after seven days from date of delivery in respect of faults, bad workmanship or admission of liability on the part of THE COMPANY.

G. USED PARTS
29. Any part replaced by THE COMPANY in the course of repairs shall wherever possible, be returned at the time of delivery to the customer but in any case, where not claimed by the customer in 7 days after such delivery, shall become THE COMPANY ’s absolute property. THE COMPANY shall dispose of any unserviceable parts in any manner so deemed convenient.

H. DISPOSAL
30. If the customer, after having been notified by THE COMPANY does not collect their Vehicle/Parts within 6 months, THE COMPANY may, having submitted written notice in compliance with the law, dispose them as provided for under the Uncollected Goods Act of the Laws of Zambia.

I. GREY/SECONDHAND VEHICLES
31. THE COMPANY is the official distributor of New and Pre-owned vehicles in Zambia and carries out service for those vehicles sold directly or indirectly by THE COMPANY for Zambia. Vehicles that are imported directly or indirectly by individuals and organizations from other markets, do not always meet the specifications required to handle the environment. Therefore, THE COMPANY does not accept any liability for repairs carried out (especially on those vehicles that have had modifications done). THE COMPANY does not accept liability for delays which may occur due to length of time for diagnosis of the problem and non- availability of parts, provided the genuine reason for the delay has been communicated to the customer.

J. ORDERS
32. Local purchase orders (LPO) are valid for 30 days from the date of issue or as stated on the face of the document.
33. LPO’s not executed within the specified period are liable for cancellation.
34. LPO numbers must be quoted on all invoices, delivery notes and correspondence concerning goods and services.
35. Each order must have a separate invoice.
36. No alterations will be recognized unless signed by the signatory on the order.

K. TERMS AND CONDITIONS
37. THE COMPANY is committed to good corporate governance and ethical business, visit our website www.toyotazambia.co.zm/global-code-ofconduct-ethics for more details, and if you note any ethical violation, please report to respect@cfao.com.
38. Unless otherwise agreed in writing by THE COMPANY these terms and conditions override any other terms and conditions expressed or implied whether in any negotiation or otherwise and any other terms and conditions are hereby excluded.
39. Any dispute should be communicated in writing within 7 days.