In the fast-paced world of automotive excellence, a vehicle is more than just a machine; it is a promise of reliability. At CFAO Mobility Zambia, that promise is upheld not only by the engineering under the bonnet, but by the people behind the counter and in the service bays.
Last week, as we celebrated Customer Service Week, CFAO Mobility Zambia paused to celebrate the true driving force of the company: its people. The company honoured five exceptional staff members who have redefined what it means to “go the extra mile.” These individuals were recognised not by management alone, but by the ultimate judges, the customers themselves.
The awards were presented to staff who achieved the highest percentage of positive feedback, as determined by the “Voice of the Customer” data. This data-driven approach ensures that the accolades reflect genuine customer satisfaction and a commitment to going above and beyond the call of duty.
The 2026 Extra Mile Champions:
- Esther Nyoni (Fleet Sales Leader, Toyota Cairo Branch): Applauded for her strategic vision and client-first approach, ensuring that fleet partners receive tailored solutions that keep their businesses moving forward with confidence.
- Clifford Zule Jr. (Parts Sales Consultant, Multi-brand): Recognised for his dedication to finding the right solutions, ensuring every client leaves with the right part and peace of mind.
- Chewe Kunda (Sales Consultant, Suzuki Sheki Sheki): Honoured for transforming the vehicle buying process into a welcoming journey, proving that a great sale starts with great service.
- Luyando Chipolyonga (Service Advisor, Quick Lane): Celebrated for her agility and empathy, ensuring that every service visit is smooth, transparent and swift.
- Zacks Daka (Parts Sales Assistant, Toyota Cairo Branch): Acknowledged for his attention to detail and tireless support, ensuring the parts department runs like a well-oiled machine.
- Rita Kasakwa (Service Advisor, Toyota Nangwenya Branch): Commended for her unwavering commitment to customer care, turning stressful vehicle repairs into reassuring experiences.
Going the extra mile is not just a slogan for us; it is a culture. These five individuals represent the best of CFAO Mobility diverse brands. Whether it is in Sales, Parts or Service, they have shown that listening to the customer is the most important tool in our toolkit.
CFAO Mobility Zambia extends its heartfelt congratulations to the winners. Your dedication resonates across every branch and brand, driving the company forward, one satisfied customer at a time.
